Privacy Policy – Spiral Stabilization Ltd

Last updated: August 2026

At Spiral Stabilization Ltd, we are committed to protecting your privacy and handling your personal information responsibly.

Whether you contact us through our website, attend an in-person appointment, join an online class, participate in therapist training, purchase products from our online shop or subscribe to our newsletter, we only collect the information necessary to provide our services safely, effectively and in accordance with UK data protection law.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we store it and your rights under UK data protection law.

Who We Are

Spiral Stabilization Ltd is the Data Controller responsible for the personal information collected through this website and in connection with our services.

Email: info@spiralstabilization.co.uk

Website: https://spiralstabilization.co.uk

Our Services

Spiral Stabilization Ltd provides:

• Individual sessions
• Online sessions via Zoom
• Online group exercise classes
• Therapist education and professional training
• Exercise equipment and educational resources
• Health and wellbeing information through our website, newsletter and social media

What Information We Collect

Depending on the services you use, we may collect the following information:

Contact Information

• Name
• Postal address
• Email address
• Telephone number
• Date of birth
• Emergency contact details

Health Information

When you attend an appointment or use any of our services, we may collect information including:

• Medical history
• Current symptoms
• Previous injuries or operations
• Medication
• Relevant medical conditions
• MRI reports
• X-ray reports
• Consultant or GP letters
• Postural assessment photographs
• Treatment notes
• Exercise programmes
• Progress records

This information enables us to assess your condition, provide treatment safely and monitor your progress.

Health information is classified as Special Category Personal Data under UK GDPR and is handled with appropriate care and confidentiality.

Website Enquiries

If you contact us through our website, email or telephone, we collect the information you choose to provide so that we can respond to your enquiry.

Newsletter

If you subscribe to our newsletter, we collect your name and email address.

Existing clients and therapists may also be added to our mailing list where they have given permission to receive updates.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

How We Use Your Information

We use your personal information to:

• Provide safe and effective sessions
• Deliver online classes and therapist training
• Arrange appointments
• Communicate regarding your treatment
• Respond to enquiries
• Process orders and payments
• Send newsletters and updates where you have chosen to receive them
• Comply with legal, insurance and professional obligations

We will only use your personal information for the purposes for which it was collected.

We never sell or rent your personal information.

Payments

Payments may be made by:

• Payment card
• PayPal
• PayPal POS
• Bank transfer

Payments are processed securely by the relevant payment provider.

Spiral Stabilization Ltd does not receive or store your payment card details.

Online Sessions and Zoom Recordings

Individual online Zoom sessions and online group exercise classes are generally recorded to allow participants to review the exercises after the session.

Recordings are shared only with the relevant participant(s), stored securely and deleted after a reasonable period when they are no longer required.

Photographs and Medical Documents

With your consent, we may take postural photographs or receive medical documents such as MRI reports, X-ray reports or correspondence from healthcare professionals.

These records are used solely for assessment, treatment planning and monitoring your progress.

We will never use your photographs, testimonials or case studies for marketing purposes without your separate, explicit consent.

Children

We provide therapy for adults and children.

Where a client is under 16 years of age, consent must be provided by a parent or legal guardian before treatment begins and before personal information is processed.

Children attending appointments should be accompanied by a parent or legal guardian unless otherwise agreed.

Marketing Communications

If you choose to subscribe to our newsletter, we may occasionally send information about:

• Upcoming courses
• Online classes
• Workshops
• New services
• Educational content
• Special offers

You may unsubscribe at any time.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information.

Records may be stored:

• On password-protected and encrypted electronic devices
• Within secure encrypted cloud backup services.
• Within secure email systems
• In locked storage for paper records

Access is restricted to those who require the information for the operation of Spiral Stabilization Ltd.

Google Drive

We use Google Drive to securely share:

• Recordings of individual online Zoom sessions
• Recordings of online group exercise classes
• Therapist course materials

Access is provided only to the intended recipient(s).

Therapist course materials are made available for a limited period before access is restricted.

Client recordings are deleted after a reasonable period.

How Long We Keep Your Information

Therapy records are normally retained for:

• At least 7 years after your final appointment; or
• For 7 years after a child reaches the age of 18 where treatment is provided to a minor, in accordance with our professional insurance requirements.

Once the appropriate retention period has expired, records are securely destroyed or permanently deleted.

Sharing Your Information

Your information is treated as strictly confidential.

We do not sell or rent your personal information.

Your information may be shared only where necessary, for example with:

• Payment providers processing your payment
• Email and newsletter providers
• Secure cloud storage providers
• Professional advisers or insurers where required
• Regulatory authorities where disclosure is required by law

Your Rights

Under UK GDPR you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Request restriction of processing
• Object to certain types of processing
• Withdraw consent for marketing communications at any time
• Request a copy of your personal information

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies that are necessary for its operation and may also use cookies provided by trusted third-party services, including Google Maps, YouTube, PayPal and Mailchimp.

These third-party services may set their own cookies when you interact with them.

You can manage cookies through your browser settings. For more information about how these providers use cookies, please refer to their own Privacy and Cookie Policies.

Complaints

If you have any concerns about how we handle your personal information, please contact us first. We will always do our best to resolve your concerns promptly and fairly.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The most recent version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@spiralstabilization.co.uk.

We will be happy to help.